This policy explains what we collect, why, and your choices.

Data we collect

• Account: email, username, and profile details you provide.
• Security: IP address, session, and hardware id (HWID) for license binding and fraud prevention.
• Support: the content of tickets and messages you send us.
• Payments: payment metadata from our processor (we never store full card numbers).

How we use data

• To deliver and manage your licenses and portal.
• To secure accounts (2FA, IP verification) and prevent abuse.
• To provide support and improve the service.

Third parties

We share data only as needed with the service providers that run hooked.ac: Cloudflare (hosting, our D1 database, and security), KeyAuth (license keys and loader accounts), and Discord (only if you choose to link your Discord account). We do not sell your data.

Cookies

We use strictly necessary cookies for authentication and security. These are HttpOnly where possible and are required for the portal to function.

Data retention & your rights

We retain data for as long as your account is active or as required by law. You may request access to, correction of, or deletion of your data by contacting support.

Security

We protect your data with encryption in transit, Row Level Security on our database, strict security headers, and audit logging of privileged actions. See our public commitment in the product’s security documentation.

Contact

For privacy requests, open a support ticket or contact us at the address in the footer.