Thanks. Now here's what actually happens
If your payment went through, SellStein has told us and your order is recorded.
Your key is emailed to the address on your order the moment your payment clears. If it has not arrived, check spam, then collect it at /claim with that same email and the order reference from your receipt. Support can hand it over if neither works.
Keep your SellStein order confirmation
The order reference on it is how we match a payment to a person: have it ready when you message us.
Reach us
Support tickets need an account, and an account needs a key. Until yours arrives, use these:
Once you have your key
Create your account with the key at /register. That activates it on your loader account and opens the portal: time left, HWID, downloads and support tickets. If you already have an account, redeem the key from My Keys instead and its time stacks onto what you already hold.
Something wrong with the order? Talk to us before your bank: a chargeback bans the account and forfeits the licence, and it is the slower way to get your money back. The refund policy says who is eligible and how to ask.
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