Help center

Frequently asked questions

Just paid? What happens next.

Buying & delivery

By hand, and not instantly. Your payment is recorded automatically, but a member of the team issues the key and sends it to you — nothing on our side does it on its own yet. Keep your SellStein order confirmation; its order reference is how we match a payment to a person.

Card checkout hosted by SellStein, plus any region-specific methods their checkout offers you. Card details are entered on their page and never reach hooked.ac.

Whichever length you'll actually use — we don't rank them for you. Every plan on the pricing page shows its price, plus a per-day rate where one can be stated, so you can compare the real numbers rather than a claim on this page.

Keys & HWID

A hardware fingerprint your licence binds to, so it can't be shared or stolen.

Not yourself — only staff can clear a binding, so ask us and we'll do it. The binding is held against your loader account rather than a single key, so clearing it affects every key on that account.

Yes. Redeem another key from the portal and its time is added to your loader account — you don't start over.

Refunds

Money-back guarantee within 12 hours after purchase with a valid reason (unused key or verified technical issue).

Please contact support first. Chargebacks result in an account ban — we resolve almost everything quickly through tickets.

Account & security

It's optional and strongly recommended. You can turn it on from Account settings once you have an account.

Encryption in transit, every query scoped to the account that owns the row, strict security headers, and audited privileged actions.